Terms of service

Welcome to Thingoods. These Terms of Service govern your access to and use of our website and online store, including purchases of our dog beds and related products.

Throughout these Terms, the words “we,” “us,” and “our” refer to Thingoods. The words “you” and “your” refer to customers and visitors who use our website.

By visiting our website, placing an order, or using our services, you agree to these Terms of Service, subject to any mandatory rights you have under applicable law. Please read them carefully before placing an order.

1. About Thingoods

Thingoods is an online store specializing in dog beds. Our goal is to provide customers with a convenient online shopping experience and comfortable resting products for their dogs.

Our business contact information is provided at the end of this page.

2. Eligibility and Website Use

By using our website, you confirm that you are legally able to enter into a binding agreement under applicable law or that you have the necessary permission from a parent or legal guardian.

You agree to use our website only for lawful purposes. You must not use our services to engage in fraudulent activities, violate applicable laws, interfere with website security, or disrupt the experience of other users.

We reserve the right to take reasonable action against misuse of our website, subject to applicable law.

3. Products and Product Information

At Thingoods, we make reasonable efforts to display accurate product descriptions, images, prices, and other relevant information.

However, colors and product appearances may vary slightly depending on your screen, device, lighting, or display settings.

Product images and descriptions are provided to help you understand the items offered. Please review the product listing carefully, including available sizes, materials, features, and other specifications, before placing an order.

We do not guarantee that every product will meet individual preferences, but your statutory rights regarding products that are defective, misdescribed, or otherwise non-conforming remain unaffected.

4. Prices and Availability

All prices and applicable charges will be displayed on our website before you complete your order.

We aim to keep product prices and availability information accurate. However, errors or changes may occasionally occur.

If an obvious pricing or listing error affects an order, we may contact you to explain the issue and discuss an appropriate solution. We will not disregard any rights you have under applicable consumer protection laws.

Products may be subject to availability. If an item becomes unavailable after you place an order, we will contact you regarding the available options.

5. Orders and Order Acceptance

When you place an order with Thingoods, you submit a purchase request for the selected products.

You are responsible for providing accurate information, including your name, shipping address, email address, and phone number.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

We may need to verify order details before processing an order. If we cannot fulfill your order, we will inform you and explain the next steps.

Any order cancellation or refusal will be handled in accordance with applicable law and your statutory consumer rights.

6. Payment Terms

Thingoods currently accepts only Cash on Delivery (COD).

This means that you place your order through our website and pay the amount due when your order is delivered.

We do not currently offer credit card payments, debit card payments, bank transfers, digital wallets, or other prepaid payment methods through our standard checkout.

Please ensure that someone is available to receive your package and make the payment at delivery.

The total amount payable will be displayed or communicated before your order is completed, including any applicable charges.

7. Shipping and Delivery

Thingoods provides free standard shipping under our standard shipping policy.

Our estimated delivery schedule is:

• Handling Time: 1–2 business days.

• Transit Time: 3–5 business days after dispatch.

• Estimated Total Delivery Time: 5–8 business days.

• Shipping Cost: Free standard shipping.

Delivery estimates are not a guarantee of delivery on a specific date. Delays may occur because of courier operations, public holidays, weather, or other circumstances.

We will make reasonable efforts to fulfill orders within the stated timeframe. Nothing in these Terms excludes any delivery obligations or remedies required by applicable law.

Customers should ensure that their shipping details are accurate and notify us promptly if any corrections are needed.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact Thingoods as soon as possible.

We will make reasonable efforts to accommodate requests before dispatch. Once an order has been dispatched, changes or cancellations may be more difficult.

This section does not remove any cancellation or withdrawal rights available under applicable law, including statutory rights that may apply to online purchases.

9. Returns and Refunds

We want customers to have a positive shopping experience with Thingoods.

Our standard policy provides free returns for eligible orders within the stated 14-business-day return period, subject to our Return and Refund Policy and applicable law.

To request a return, please contact us before sending the item back so we can provide the appropriate instructions.

Approved refunds are generally processed within up to 3 business days after the return has been approved and the applicable requirements have been met. The time needed to complete a refund may vary depending on the circumstances.

For Cash on Delivery orders, please contact our support team to confirm the available refund arrangement.

Nothing in these Terms limits mandatory statutory withdrawal rights, refund entitlements, or remedies for defective or non-conforming products.

10. Customer Responsibilities

When using our website or placing an order, you agree to:

• Provide accurate and complete order information.

• Use the website for lawful purposes.

• Make the applicable Cash on Delivery payment when accepting delivery.

• Contact us promptly if you identify a problem with your order.

• Avoid fraudulent orders, abusive conduct, or misuse of our services.

If a delivery attempt fails, the courier may return the package to us. We may contact you to clarify delivery details or discuss a suitable next step.

Any consequences of failed delivery or refused orders will be handled fairly and in accordance with applicable law.

11. Intellectual Property

Unless otherwise indicated, the content on the Thingoods website, including text, graphics, branding, logos, product descriptions, and website design elements, is owned by or licensed to us.

You may access and use this content for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, modify, or commercially exploit our protected content without permission, except where permitted by law.

12. Third-Party Services and Links

Our website may use third-party services, including Shopify and delivery providers, to support our operations.

We may also provide links to external websites for convenience. Third-party websites and services may operate under separate terms and privacy policies.

We do not control independent third-party websites and are not responsible for their content or practices, except to the extent responsibility cannot be excluded under applicable law.

13. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how Thingoods collects, uses, stores, and shares personal information.

We use relevant order information to process purchases, arrange delivery, manage customer support, and fulfill our legal obligations.

Please review our Privacy Policy for further information about your privacy rights and how your personal information is handled.

14. Website Availability and Accuracy

We aim to keep our website available and our information accurate. However, temporary interruptions, technical problems, maintenance, or errors may occasionally occur.

We may update, maintain, or modify parts of our website as necessary.

Nothing in these Terms excludes liability or obligations that cannot legally be excluded, including any applicable consumer rights.

15. Limitation of Liability

To the extent permitted by applicable law, Thingoods will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable statutory rights, liability for intentional misconduct, or other liabilities that cannot lawfully be excluded.

Consumers retain all mandatory rights and remedies provided by applicable law.

16. Governing Law and Consumer Rights

These Terms are intended to operate in accordance with applicable laws.

Where German or European Union consumer protection laws apply, mandatory consumer rights remain unaffected by these Terms. Nothing in this section deprives consumers of protections that they are legally entitled to receive.

Any disputes will be handled in accordance with applicable law and the rules governing the competent courts or dispute resolution bodies.

17. Changes to These Terms

Thingoods may update these Terms of Service from time to time to reflect changes to our business, products, website, or legal requirements.

Updated Terms will be published on this page with a revised “Last Updated” date.

Changes will not remove rights that customers have already acquired under applicable law. We encourage you to review this page periodically.

18. Contact Information

If you have any questions about these Terms of Service, an order, payment, delivery, returns, or refunds, please contact us using the details below.

Trade Name: Thingoods

Email: mfha4735@gmail.com

Phone Number: +496995509798

Business Address: Eschersheimer Landstraße 86, 60322 Frankfurt am Main, Germany

Thank you for shopping with Thingoods. We appreciate your trust and look forward to helping you find a comfortable resting place for your beloved dog.