Shipping policy

At Thingoods, we aim to provide a convenient and reliable shipping experience for every customer. This Shipping Policy explains our shipping costs, order handling times, estimated delivery times, and other important delivery information when you purchase dog beds from our online store.

1. Free Shipping

Thingoods offers free standard shipping on orders. Customers do not pay additional standard shipping charges for eligible orders.

The applicable product prices and any other charges, if applicable, will be displayed during checkout before you complete your order.

2. Order Processing and Handling Time

After you place an order with Thingoods, we require approximately 1–2 business days to process and prepare your order for shipment.

During this time, we verify order details, prepare the product, and arrange dispatch.

Business days generally exclude weekends and public holidays. Orders placed during holidays or other busy periods may require additional processing time.

3. Shipping and Transit Time

Once your order has been dispatched, the estimated transit time is 3–5 business days.

Our estimated shipping schedule is as follows:

  • Order Handling: 1–2 business days.

  • Transit Time: 3–5 business days after dispatch.

  • Estimated Total Delivery Time: 5–8 business days.

  • Shipping Cost: Free standard shipping.

These timeframes are estimates and are not a guarantee of delivery on a specific date. Actual delivery times may vary depending on the delivery location, courier operations, public holidays, weather conditions, or other unexpected circumstances.

4. Order Confirmation

After placing an order with Thingoods, please check that your order details are correct.

You should provide accurate information, including:

  • Full name

  • Complete shipping address

  • Valid phone number

  • Email address

Incorrect or incomplete information may delay delivery or prevent the courier from delivering your package successfully.

If you notice an error in your shipping information, please contact us as soon as possible.

5. Cash on Delivery (COD)

Thingoods currently accepts only Cash on Delivery (COD).

This means you can place your order through our website and pay the amount due when your package is delivered.

Please ensure that you or an authorized recipient is available to receive the package and complete the payment.

We do not currently accept online prepaid payments through our standard checkout.

6. Tracking Your Order

If tracking information is available for your shipment, you may use the tracking link or tracking number provided in your shipping notification.

Tracking updates may take some time to appear after dispatch, depending on the courier.

If you have not received tracking information or need help locating your order, please contact Thingoods using the contact details listed below.

7. Delayed or Undelivered Orders

Although Thingoods aims to deliver orders within the estimated 5–8 business day timeframe, delays may occasionally occur.

Possible reasons include:

  • Courier delays

  • Public holidays

  • Incorrect or incomplete delivery information

  • Severe weather conditions

  • Other circumstances beyond our reasonable control

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will do our best to assist you and help clarify the delivery status.

Nothing in this policy limits any delivery rights or remedies available to you under applicable law.

8. Incorrect, Damaged, or Missing Items

If you receive an incorrect, damaged, defective, or incomplete order, please contact Thingoods as soon as possible.

Please include your order number and a description of the issue. Photographs may help us understand the problem and determine the appropriate next steps.

We will review your request and work toward an appropriate solution in accordance with our Return and Refund Policy and applicable consumer protection laws.

9. Failed Delivery Attempts

Please ensure that your shipping address and phone number are accurate and that someone is available to receive your package.

If a delivery attempt is unsuccessful, the courier may contact you to arrange another attempt or may return the package to us.

If your delivery fails, please contact Thingoods so we can help determine the available options.

Any additional delivery arrangements or consequences will be handled in accordance with applicable law and the terms communicated to you.

10. Changes to Shipping Information

If you need to change your delivery address or other shipping details, contact Thingoods as soon as possible after placing your order.

We will make reasonable efforts to update the information before dispatch. However, changes may not be possible after your order has been shipped.

Please double-check all shipping details before submitting your order.

11. Returns and Refunds

Thingoods offers free returns for eligible orders in accordance with our Return and Refund Policy.

Our standard return period is 14 business days, subject to applicable eligibility requirements and statutory consumer rights.

Approved refunds are generally processed within up to 3 business days after the return has been approved and the applicable requirements have been met.

For further details, please review the Return and Refund Policy available on our website or contact our customer support team.

12. Contact Information

If you have questions about shipping, delivery estimates, tracking information, or an existing order, please contact Thingoods.

Trade Name: Thingoods

Email: mfha4735@gmail.com

Phone Number: +496995509798

Business Address: Eschersheimer Landstraße 86, 60322 Frankfurt am Main, Germany

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

13. Changes to This Shipping Policy

Thingoods may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, business operations, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage customers to review this policy periodically before placing an order.

Thank you for shopping with Thingoods. We appreciate your trust and look forward to providing a convenient shopping experience for you and your beloved dog.