Refund policy

At Thingoods, customer satisfaction is important to us. We want you to feel confident when shopping for dog beds in our online store. This Return and Refund Policy explains how to request a return, how refunds are processed, and how to contact us if you need assistance.

By placing an order with Thingoods, you acknowledge this policy, subject to your applicable consumer rights under the law.

1. Return Period

At Thingoods, we offer a 14-business-day return period for eligible purchases.

If you are not satisfied with your dog bed, please contact us within the applicable return period to request a return. The return period begins when your order is delivered, subject to applicable law.

For customers in the European Union, statutory consumer withdrawal rights may provide a 14-calendar-day period after delivery. These rights apply independently of any additional return benefits offered by Thingoods.

2. Free Returns

Thingoods offers free returns for eligible orders in accordance with this policy.

Please contact our customer support team before returning your item. We will provide instructions for arranging your return and explain the next steps.

Do not send products to our business address without first receiving return instructions, as a separate return address or process may apply.

3. Return Eligibility

To help us process your request efficiently, please ensure that:

  • You contact us within the applicable return period.

  • You provide your order number and contact information.

  • The product is returned with reasonable care and is not damaged through misuse.

  • You follow the return instructions provided by our customer support team.

Where legally permitted, we may ask for information or photographs to help assess a damaged, defective, incorrect, or otherwise problematic item.

Nothing in this policy limits your statutory rights regarding defective, damaged, or incorrectly supplied products.

4. How to Request a Return

To request a return from Thingoods, follow these steps:

  1. Contact us by email or phone using the details provided below.

  2. Include your order number and the reason for your return.

  3. Provide photographs if your item arrived damaged, defective, or incorrect, where relevant.

  4. Wait for our response and return instructions.

  5. Follow the instructions to return your item.

Our customer support team will guide you through the process.

5. Refund Policy

Once your returned item has been received or otherwise assessed as required, Thingoods will review your request and determine the appropriate refund in accordance with this policy and applicable law.

Approved refunds will cover the amounts you are legally entitled to receive. Where required by law, refunds will include applicable delivery charges.

We will communicate with you if additional information is needed to complete your refund.

6. Refund Processing Time

At Thingoods, our standard refund processing target is up to 3 business days after your return has been approved and the applicable requirements have been met.

Please note that the time required for the refund to reach you may depend on the refund arrangement and any additional processing required.

Any statutory refund deadlines that apply to your order will take precedence over the standard processing timeframe stated here.

7. Refunds for Cash on Delivery Orders

Thingoods currently accepts only Cash on Delivery (COD).

Since payment is collected when your order is delivered, customers requesting an approved refund should contact our support team for instructions on the available refund arrangement.

We will confirm the refund method and any necessary details with you before processing your refund. Please do not send sensitive banking information by email unless it is necessary and you have verified a secure method for providing it.

8. Damaged, Defective, or Incorrect Items

If your dog bed arrives damaged, defective, or different from what you ordered, please contact Thingoods as soon as possible.

Please include your order number and a description of the problem. Photographs may help us understand the issue and resolve it more quickly.

We will review your request and offer an appropriate solution, such as a replacement, return, or refund, in accordance with applicable law.

9. Order Cancellations

If you need to cancel an order, contact Thingoods as soon as possible.

We will make reasonable efforts to cancel orders that have not yet been dispatched. Once an order has been shipped, cancellation may no longer be possible through our standard process, and you may need to follow the return procedure.

Your statutory cancellation and withdrawal rights remain unaffected.

10. Non-Returnable Items

Any exclusions from our return policy will be applied only where permitted by applicable law and will be clearly communicated to customers where required.

Nothing in this policy excludes a customer's statutory rights concerning defective or incorrectly supplied goods.

11. Contact Us About Returns and Refunds

If you have any questions about this Return and Refund Policy or need help with a return or refund, please contact Thingoods.

Trade Name: Thingoods

Email: mfha4735@gmail.com

Phone Number: +496995509798

Business Address: Eschersheimer Landstraße 86, 60322 Frankfurt am Main, Germany

Please include your order number in your message so that we can assist you more efficiently.

12. Changes to This Policy

Thingoods may update this Return and Refund Policy when necessary to reflect changes in our business practices or legal requirements. Any revised version will be published on this page.

We encourage customers to review this policy before placing an order.

Thank you for choosing Thingoods. We appreciate your trust and are committed to providing a convenient shopping experience for you and your beloved dog.