Privacy policy

At Thingoods, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, or place an order for our dog beds.

Thingoods operates an online store using Shopify. We handle personal information in accordance with applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR), where applicable.

By using our website, you acknowledge that your personal information may be processed as described in this policy. Where consent is legally required, we will request it before processing your information.

1. Information We Collect

When you visit or shop at Thingoods, we may collect the following types of information.

Personal Information

When you place an order or contact us, we may collect:

Full name
Shipping and delivery address
Email address
Phone number
Order details and purchase history
Information you provide when contacting customer support

Order Information

We collect information necessary to process and fulfill your orders, including the products purchased, order confirmation details, delivery status, and return or refund requests.

Since Thingoods accepts Cash on Delivery (COD) only, we use relevant order and contact information to arrange delivery and collect payment through the delivery process.

Technical Information

When you visit our website, certain information may be collected automatically, depending on your browser settings and the technologies enabled on our store. This may include:

IP address
Browser and device information
Website usage information
Pages visited and interactions with our website
Cookie identifiers and similar technologies

2. How We Use Your Information

Thingoods uses personal information for legitimate business purposes, including:

Processing and managing orders.
Arranging shipping and delivery.
Contacting customers about their orders.
Supporting Cash on Delivery transactions.
Responding to customer inquiries.
Managing returns, refunds, and complaints.
Maintaining website functionality and security.
Preventing fraud and misuse.
Meeting applicable legal and tax obligations.
Improving our products, services, and shopping experience.

We process personal information only where we have an appropriate legal basis, such as fulfilling a contract, complying with a legal obligation, pursuing legitimate interests, or obtaining consent where required.

3. Cash on Delivery Payments

Thingoods currently accepts only Cash on Delivery (COD).

We do not currently offer online card payments through our standard checkout. To fulfill COD orders, relevant customer and order details may be shared with the courier or delivery service responsible for delivering your package and collecting the payment.

Please note that couriers may independently process certain information under their own privacy policies and legal obligations.

4. How We Share Your Information

Thingoods does not sell customers' personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our store and fulfill orders, including:

Shopify: Our e-commerce platform provider, which supports our online store and order management.
Courier and Delivery Services: To deliver orders and facilitate Cash on Delivery payments.
Customer Support and Technical Providers: To help us respond to inquiries and maintain our website.
Professional Advisers: Such as legal, accounting, or tax advisers when necessary.
Authorities and Legal Entities: Where disclosure is required by law or necessary to protect legal rights.

We aim to share only the information reasonably necessary for the relevant purpose.

5. Shopify and Third-Party Services

Our online store is hosted on Shopify. Shopify and other service providers may process personal information to provide their services, maintain security, and support store functionality.

Some third-party services may have their own privacy policies and data-processing practices. We encourage you to review the relevant policies when using external services or following links from our website.

Thingoods is not responsible for the privacy practices of independent third-party websites that we do not control.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain security, and understand how visitors interact with our store.

Depending on the tools enabled on our website, cookies may also be used for analytics or marketing purposes.

Where required by applicable law, non-essential cookies and similar technologies will be used only after you provide the necessary consent. You may be able to manage cookie preferences through our website's cookie settings or your browser settings.

Disabling certain cookies may affect some website functions.

7. Data Retention

Thingoods retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, returns, refunds, legal compliance, accounting, and dispute resolution.

The appropriate retention period depends on the type of information, the reason it was collected, and applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete it or anonymize it, subject to applicable law.

8. Data Security

At Thingoods, we take reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

We encourage customers to use secure devices and avoid sharing personal information with unauthorized individuals.

9. Your Privacy Rights

Depending on your location and the applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of certain processing activities.
Object to processing in certain circumstances.
Request a portable copy of eligible information.
Withdraw consent where processing is based on consent.
Lodge a complaint with the relevant data protection authority.

For individuals protected by the GDPR, these rights apply subject to the relevant legal conditions and exceptions.

To exercise your rights, please contact Thingoods using the details provided below. We may need to verify your identity before responding to a request.

You also have the right to lodge a complaint with a competent data protection supervisory authority where applicable.

10. International Data Transfers

Because our store uses Shopify and may rely on service providers operating in different countries, personal information may be processed or transferred outside your country of residence.

Where applicable data protection laws require safeguards for international transfers, we will rely on an appropriate legal transfer mechanism and applicable protective measures.